AMF publishes SPOT findings on asset managers' telephone recording practices
The AMF has published the summary of its SPOT thematic inspections on telephone conversation recording at five French asset management companies, covering the period from 1 January 2023 to 31 December 2025. The review confirms a structural decline in telephone order transmission, but warns that marginal use of the channel does not reduce non-compliance risk and highlights both sound and deficient market practices. It sets out supervisory expectations on recording policies, retention, access controls, staff awareness and periodic monitoring.
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